Independent CX Advisory.
Operator-Led.
Vendor Neutral.
We help companies build the right customer experience operation by matching them with the right partner, the right location, and the right mix of people and AI. Independent advice from people who have actually run contact centres.
Trusted by mid-market and Fortune 500 brands across North America, Europe, and APAC.
Why Syntel360
A different kind of advisor.
Most sourcing advisors are analysts. Most brokers are salespeople. We are neither.
Operator-Led
We have run contact centres ourselves. We know what good looks like from the inside — not from a spreadsheet.
Vendor Neutral
We recommend the right fit, not whoever pays the highest referral. We publish how we get paid. Full stop.
Human + AI Design
We treat outsourcing as a design question: which work goes to AI, which goes to people, and in which location.
Our Services
Seven practice areas.
Every stage of your CX journey.
CX & Sourcing Strategy
Current state review, cost baseline, sourcing recommendation, and a roadmap for what to outsource and where.
AI Readiness & Agentification
Contact reason analysis, automation opportunity map, ROI model, and a pilot plan to prove results before you scale.
Partner Matchmaking & RFP
A vetted shortlist from 40+ BPO partners, a managed RFP, scored comparison, and an independent recommendation.
Technology Advisory
Requirements definition, vendor evaluation, demos, and a selection recommendation for CCaaS, AI, WFM, and QA tools.
Commercial Structuring
Pricing benchmarks, contract review, negotiation support, and SLA design — including pricing for AI-driven services.
Transition & Launch Governance
Program management through implementation, training, ramp, and go-live — keeping every party accountable.
Ongoing Partner Governance
Performance scorecards, QBR facilitation, benchmarking reports, and optimization recommendations long after launch.
Every contact type. Covered.
Our partner network handles the full spectrum of customer interactions — voice, digital, and everything in between.
Human + AI
We treat outsourcing as a design question.
Which work goes to AI agents, which goes to people, and in which location. That is where the APO angle earns its place.
Agentification Design
We map every contact reason and determine which interactions AI should own, which it should assist, and which need a human.
APO Strategy
Agentic Process Outsourcing is where AI agents handle end-to-end workflows. We build the business case and design the rollout.
AI Vendor Evaluation
We evaluate conversational AI, agent assist, and automation platforms independently — no vendor relationships cloud our view.
Pilot Design & Governance
We design pilots that prove ROI before you commit to scale, with clear success metrics and exit criteria.
Human-in-the-Loop Design
We define exactly where human oversight is required for compliance, quality, and customer experience.
ROI Modelling
We build the financial model that justifies AI investment to your CFO — cost per interaction, deflection rates, and payback period.
Global Partner Network
40+ pre-qualified BPO partners. Every major delivery market.
Onshore, nearshore, offshore, or a blend. We know which partners deliver in which markets — because we have worked with them.
Client Outcomes
What clients say.
"Their team had run operations at scale. They knew exactly which questions to ask our BPO candidates — and which answers to be skeptical of."
VP of Customer Experience
Fortune 500 Retailer
"The vendor-neutral stance was the deciding factor. We trusted that the recommendation was based on fit, not commission."
Chief Operations Officer
Global FinTech
"They designed our AI pilot from scratch. We deflected 38% of Tier-1 volume in 90 days. The ROI model was exactly right."
Director of CX Strategy
SaaS Scale-Up
Get Started
Ready to Build a Better CX Operation?
Book a no-obligation strategy call. We will tell you honestly what we think — and whether we are the right fit.
- No obligation
- Honest assessment
- Operator perspective