Become a Syntel360 Partner

Our Services

Matching you with the right BPO-AI partner. The right people and technology. We help you create a path to APO.

Always operator-led. Always vendor neutral.

People & Technology

Every capability your operation needs.

From skilled human agents to AI-powered automation — matched to your contact types, your volumes, and your customers.

Human Agents in Many Languages and Locations

Skilled, trained professionals for conversations that need empathy, judgment, and relationship building. Choose from multilingual teams supporting English, French, Spanish, and many more languages, with delivery options onshore, nearshore, or offshore across North America, Latin America, Asia, Europe, and Africa — so you get the right talent, time zone coverage, and cost for your business.

AI Voice Agents

Natural-sounding AI agents that answer and resolve inbound calls 24/7, handling routine requests like order status, billing questions, and appointment changes.

AI Chat and Messaging Agents

Automated resolution across web chat, SMS, WhatsApp, and social messaging, with smooth handoff to a human when needed.

Hybrid Human + AI Teams

AI handles high-volume, simple work while human agents focus on complex, emotional, or high-value interactions — all working together seamlessly.

AI Augmentation

AI that makes your people faster and smarter: real-time agent assist, suggested answers, next best actions, automatic call summaries, live translation, and compliance prompts.

Email and Ticket Automation

AI that reads, classifies, prioritises, and resolves email and support tickets, or drafts responses for human review.

AI Outbound and Lead Qualification

Agents that follow up on leads, qualify prospects, book appointments, and route hot leads to sales teams.

Collections and Payment Reminders

Compliant, empathetic outreach by AI and human agents for reminders, payment arrangements, and account updates.

Document and Data Processing

Intelligent extraction and validation for claims, applications, invoices, onboarding forms, and records.

Quality, Analytics, and AI Optimisation

Review of 100% of interactions for quality, compliance, and sentiment, plus insight into what to automate next — with ongoing tuning and human oversight to keep AI accurate and safe.

01

CX & Sourcing Strategy Assessment

Get a clear picture of where your customer operation stands today and where it should go next.

We review your current operations, costs, and pain points, then recommend what to outsource and where: onshore, nearshore, offshore, or a blend.

What you get

  • Current state review
  • Cost baseline
  • Sourcing recommendation
  • Roadmap
02

AI Readiness & Agentification Design

Find out which customer interactions should be handled by AI, which should be AI-assisted, and which need a human touch.

We map your contact reasons, build the business case, and design a pilot that proves results before you scale.

What you get

  • Contact reason analysis
  • Automation opportunity map
  • ROI model
  • Pilot plan
03

Partner Matchmaking & RFP Management

Skip months of searching. We draw on a global network of 40+ vetted BPO partners.

Each partner is vetted for operational quality, security, compliance, financial stability, and AI capability. We build your shortlist and run the full selection process.

What you get

  • Vetted shortlist
  • Managed RFP
  • Scored comparison
  • Independent recommendation
04

Contact Centre Technology Advisory

Choose the right technology stack with confidence.

We help you evaluate and select CCaaS platforms, conversational AI, agent assist, workforce management, quality assurance, and analytics tools.

What you get

  • Requirements definition
  • Vendor evaluation
  • Demo facilitation
  • Selection recommendation
05

Commercial Structuring & Negotiation

Make sure your contract works as hard as your partner does.

We structure pricing models (per FTE, per minute, per transaction, or outcome-based), set meaningful SLAs, and negotiate MSA and SOW terms — including pricing for AI-driven services.

What you get

  • Pricing benchmarks
  • Contract review
  • Negotiation support
  • SLA design
06

Transition & Launch Governance

Launch on time and on target.

We act as your program management office through implementation, training, ramp, and go-live — keeping every party accountable.

What you get

  • Launch plan
  • Milestone tracking
  • Risk management
  • Go-live readiness
07

Ongoing Partner Governance

Keep performance high long after launch.

We manage scorecards, quarterly business reviews, benchmarking, and multi-vendor optimisation so your operation keeps improving.

What you get

  • Performance scorecards
  • QBR facilitation
  • Benchmarking reports
  • Optimisation recommendations

How It Works

From first call to long-term governance.

01

Discovery Call

We learn about your operation, your pain points, and your goals. No charge, no obligation.

02

Scoping & Proposal

We define the engagement, the deliverables, and expected outcomes.

03

Advisory Work

We do the analysis, the matchmaking, the negotiation, or the governance; whatever you need.

04

Handover & Support

You get a clear recommendation, a decision-ready deliverable, and ongoing support if you want it.

Fee Transparency

We tell you exactly how we get paid.

For partner matchmaking, we do not charge you as the client. Our recommendation is always based on strategic fit — we disclose any referral arrangement upfront. For advisory work, we charge a fixed fee or project rate agreed in advance. All initial discussions and scoping are free of charge.

Book a Strategy Call

FAQ

Common questions.

Not sure which service fits?

Book a 30-minute call. We will tell you honestly what we think — and whether we are the right fit.

Book a Strategy Call